Reach out to us
Need help with questions, account issues, technical faults or general feedback? The Vegastars support team can assist across live chat, email and phone. Use dedicated channels for account verification, payments and security concerns. Fast, practical guidance is available for deposits, withdrawals and bonus queries. Support covers deposits, withdrawals, bonuses and game access. Contact us any time for help with logins, game access or site features - we’ll guide you through the steps to get back to play quickly in NZ.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, English support) |
| General Enquiries | [email protected] (site questions, NZD billing and offers) |
| Affiliate Enquiries | [email protected] (partner signups & campaigns) |
| Phone | +64 9 372 8456 (local rates apply) |
| Working hours | Mon-Fri, 08:00-22:00; Sat-Sun, 09:00-18:00 NZST |
Email Support
Email is the preferred contact method for detailed requests, account queries or cases that need explanations or documents. Send your message to [email protected] with a clear subject line, brief description and current contact details. Adding your account ID and any attachments speeds up processing and helps avoid delays - make sure your phone number and email are up to date before sending.
Submit your enquiry
Response Time
Live chat and email enquiries are usually handled quickly. Most enquiries are answered within one business day; please allow extra time for verification or payment issues. Complex cases, appeals or security checks may take longer depending on their nature. If your request is urgent, use live chat for fastest turnaround and include account details so we can assist you more efficiently.
Feedback
Have feedback, suggestions or ideas for improving Vegastars? Send them through our feedback form or live chat - we read every message. Your input helps shape new features, fixes and promo tweaks. Practical suggestions are especially useful. Expect careful review and occasional follow-up if we need clarification. Thanks for helping us improve the site.