Safer Gambling

We take responsible play seriously at Vegastars. We support safe gambling and provide tools and guidance to help you control your activity. Our focus is on clear limits, easy account controls and access to support when needed. We expect customers to play within their means and to use the tools available in their account to set limits or take breaks. If gambling stops being fun, we encourage you to act early and use self‑exclusion or seek professional help.

Vegastars Responsible Gambling

Practical safeguards are in place to reduce harm and promote sensible play. Policies are designed to give you control over time and spend. Information is available in account settings and on the responsible gambling page. Use the tools provided to manage your play and protect your finances.

Player Protection Principles

Protection focuses on prevention, transparency and access. Limits, reminders and exclusion options are provided. Verification and checks help ensure accounts are used by adults only. Personal data and account choices are handled with confidentiality and standard security.

Tools to Manage Your Play

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in NZD. Loss limits can be applied to cap how much you can lose over a chosen period. Limits are adjustable in your account but subject to cooling periods to prevent immediate increases after a problem occurs.

Time-Outs and Self-Exclusion

Short time-outs and longer self-exclusion options are available. Time-outs block play for a chosen short period. Self-exclusion disables access for extended periods and requires a formal reactivation process when the exclusion ends.

Session Reminders and Reality Checks

Session reminders notify you when you have been playing for a set time. Use reality checks to pause, reassess and close your session if needed. These tools aim to prevent extended play and unintended spend.

Recognising Problematic Behaviour

Warning signs include chasing losses, borrowing money to gamble, neglecting work or family, spending more than planned, and repeated unsuccessful attempts to stop. If you notice these patterns, pause activity and use limits or seek help.

Guidance for Staying in Control

Decide a budget before you play and stick to it. Use deposit and loss limits and activate session reminders. Avoid gambling when stressed or under the influence. Treat gambling as entertainment only and never as a way to make money.

Access to Help and Support Organisations

If you need professional support, contact local gambling support services and counselling networks in New Zealand. Independent helplines and community services can provide confidential advice and treatment options. You can also use the account support channel to request self-exclusion or to discuss responsible gambling tools with us.